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For travelers at partner hotels

iCall: Hotel & StoreYour stay, simpler — from the QR in your room

Scan a code in your room to order breakfast, ask for Wi‑Fi, book a spa slot, or get local tips — without waiting at reception.

iCall is the guest side of Avento at hotels and lodges that use our platform. No app download, no long forms — just a friendly page on your phone and someone on the other end when you need help.

Your stay

Everything you need, on your phone

Scan. Browse. Order. Relax.

Partner hotels give you a simple QR page — room service, extras, and practical info in one place.

Hotel services catalog on guest phone
AI assistant chat helping reception team
Guest ordering hotel services from a mobile app
Hotel call center flow with concierge support

Whether you want coffee before a morning flight or ideas for dinner nearby, the hotel page is built for travelers — clear prices, simple choices, and no language barrier at the desk.

  • Order from your phoneBreakfast, room service, spa, transfers, and late checkout — a few taps, no trip to reception.
  • Answers in secondsWi‑Fi password, parking, breakfast hours, and local tips — without waiting in line.
  • Easy arrivalArriving late? Get room access details by phone or message and head straight to your room.
  • Discover nearbyBrowse local experiences and hotel extras from the same simple page in your room.
Help when you need it

Friendly answers — call or chat

Day or night. No awkward wait at the desk.

Tired after a long journey? Call from your room or message from the page — get Wi‑Fi, check-in help, and local info in plain language.

  • Someone picks upCall from your room and get a warm answer — day or night, even when the front desk is busy.
  • Chat when you preferAsk questions in chat and get clear, friendly replies without repeating yourself.
  • Routine made simpleCheck-in help, housekeeping requests, and everyday hotel info — handled quickly.
  • Travel with confidenceKnow help is one tap or one call away, so you can relax and enjoy the trip.
How it works

Three steps — you are set

Hotels that use iCall place a QR in the room or lobby. The rest is designed to feel effortless.

1. Scan QR

Guest opens your branded service page in seconds.

2. Open page

They browse offers, prices, and details with zero friction.

3. Order & pay

One simple flow from discovery to payment.

Made for travelers, not paperwork

iCall keeps your hotel stay light and human — order what you want, ask what you need, and spend more time exploring.

What you can do

Scan

QR in your room

Open the hotel page in seconds — no app store, no account required.

Order

Room & hotel services

Meals, spa, transport, and extras with prices and details right on your phone.

Ask

Questions answered

From Wi‑Fi to local recommendations — friendly help without the front-desk queue.

Arrive

Smooth check-in

Late flight? Get access instructions quickly and settle in without stress.

Off-grid backup with Meshtastic

Remote lodges, mountain resorts, and expedition camps often lose cellular coverage. With Avento and a standard Meshtastic LoRa radio, staff and guest groups can keep plain-text chat on a private mesh — alongside QR ordering and AI reception when the network is back. Pair once in the app, turn on mesh relay per chat, and share channel setup in one tap.

Meshtastic setup & mesh chat guide

Little things that make a big difference

Travel is better when the basics are easy. iCall is there for the moments that used to mean a queue, a missed call, or a phrase book at the desk.

  • Order breakfast before you are fully awake — it is on its way while you pack.
  • Need a late checkout? Request it from your phone instead of catching staff in the hallway.
  • Call from your room when chat is not enough — someone friendly is meant to answer.
  • Ask for local experiences — many partner hotels list tours and extras right on the page.